We perform manually scheduled updates twice a year to keep the website secure and up-to-date. For expedited monthly updates, you can opt for our premium maintenance package.

In the event of critical security issues, we implement an emergency patch within 48 hours, during business days. This ensures that your website remains protected from threats.

Content changes are not included by default. For clients who want to make frequent changes, we offer a premium package with 1 hour of content changes per month.

Support is available via email and phone on weekdays from 9:00 am to 5:00 pm. For extended support until 22:00 and on weekends, you can choose our premium support option.

During business hours, our average response time is 2 hours. Support requests outside working hours are handled on the next business day, unless you choose our premium support option.

Technical support, Emergency patching, Error handling, Daily backups (30 day restore options). Please note: Content changes, optimizations and licenses for plug-ins are not included in the standard package.

We host on Digital Ocean servers, managed through the Cloudways platform. This offers stability, speed and security.

No, licenses for plug-ins are not included in the hosting price. You can purchase these yourself or we can advise on this.

The contract becomes cancelable monthly after the first year, so you retain flexibility.